GIFT CERTIFICATES

24-Hour Cancellation Policy

Your appointments are very important to the Franz Sebastian Salon team. We reserve your appointment time just for you and ask that if you must cancel or reschedule any appointment, you please provide us with 24-hour notice. This way, the Franz Sebastian Salon team will be able to adjust schedules accordingly and may be able to accommodate clients on our waiting list. We do, of course, understand that unavoidable issues come up and will do our best to work with you in case of an emergency, etc. However, if last-minute cancellations or ‘no-shows’ become a habit, you may be charged a cancellation fee. Here is our general breakdown of cancellation fees:

• Cancellations with less than 24-hour notice may result in a charge equal to 50% of reserved appointment(s)
• You will not be refunded your deposit. We encourage rescheduling your service to avoid the fee. 
• ‘No-shows’ may be charged 100% of the service amount.

As a courtesy, we do call, text and/or email to confirm the date and time prior to your appointment. If we are unable to reach you and only leave a message, or cannot reach you at all, please understand that it is your responsibility to remember your appointment dates and times in order to avoid missed appointments and cancellation fees. You are always welcome to call and double-check any appointments if you’re unsure.

Thank you for your understanding and consideration of the Franz Sebastian Salon team. We look forward to seeing you soon!